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Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Thinking of leaving Plusnet?

    We’d love to put things right.

    If you think you’re paying too much, or want a faster speed, we'd like to turn that around. We’ve put together some special deals just for you. Give us a call and let’s make things better, so you stay part of our family. 

     Call 0330 1239 123

    Fibre packages from * per month

    Some useful information

    Although parting makes us sad, there’s no hard feelings. We’ll make leaving simple.

    Switching to a new provider?

    In most cases, you don’t need to let us know. Just set everything up with your new provider and they’ll tell us when to switch off your Plusnet service.

    Your Plusnet broadband account details

    When you switch, your new provider might ask you to supply your Plusnet account details. This helps them to match your service and speed things up.

    You’ll find your details on any bills, letters or emails we’ve sent you, 
    or give us a call and we’ll help you find the info you need.

    Just a note...

    It’s always best to have a chat to us to make sure you know what you’ll be losing if you leave us.

    Depending when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or call us on 0330 1239 123

    For more details see our Cancellation Policy.

    We’ll only close once your account once your new service has been set up.

    Just a gentle reminder, if you signed up after 1 Feb 2024 and you don’t return our router, you’ll be charged a £50 fee. See how to return our router for free.

    Here’s how to find your details in My Account

    1. Login to My Account
    1. Your Plusnet account details

    You’ll need your account number and name and address details. If you’re asked to provide a service identifier you can use your landline number or BBEU number.

    We love having you with us

    Don’t go just yet. We’re always here to help.

    Got an issue with your service?

    Report a problem

    Get in touch with our team today

    Call 0330 1239 123

    See if you can get ultra fast Full Fibre

    Login to see your details

    Broadband who loves you more

    Providing great value, reliable broadband with the best customer service is at the heart of what we do. We love that we’ve scooped so many Uswitch Awards 2024. Even better we love they were all voted for by you.

    Uswitch Large Broadband Provider of the Year 2024 logo
    Uswitch Large Broadband Provider of the Year 2024 logo
    Uswitch Large Broadband Provider of the Year 2024 logo
    Uswitch Large Broadband Provider of the Year 2024 logo

    More ways to get help

    Plusnet community
    Our customers always have tips to share.
    Talk to our community

    Contact our team
    Message @Plusnet on X (formerly Twitter)
    Or call 0330 1239 123

    Sign Language service

    Contact us using British Sign Language

    My Account
    Manage your bills, packages and details.
    Sign into Broadband

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