Choose an option that applies to you
The process you follow depends on whether we’ve been in touch to ask you to return our router.
I haven’t received a router return request
We reuse and recycle our routers
If you've recently left us, and you signed up or recontracted before 1st February 2024, then you do not have to return your router to us.
If you want to recycle your old router we’ll take any working parts from it and see if they can be reused. We'll dispose of the rest of it in an environmentally friendly way. So it’s good for you and the planet.
How to return our router
Take it to the Post Office and return it free of charge
Just go to our Royal Mail page to create a returns label.
Attach the returns label to your packaging and take it to your nearest Post Office.
Keep your proof of postage until we let you know we've received our router. This usually takes about 7 days.
Arrange for Royal Mail to collect it from your home
You can book an at-home collection via Royal Mail for a small fee.
Simply go to Royal Mail Click and Drop and select Send an item.
Then follow the steps and complete the online forms to arrange a collection.
I’ve received a router return request
Get a returns label and QR code
Request a returns label and QR code
We'll send a pre-paid returns label and QR code to your email address.
Take it to the Post Office and return it free of charge
Package up your router and any cables using any spare bags or boxes. Print the Plusnet router return label at home and attach it to your parcel. Then take it to your nearest Post Office.
Don’t have a printer?
No problem. Take the QR code on your phone and the staff in the Post Office will scan it and print the label for you to attach.
Keep your proof of postage until we let you know we've received our router. This usually takes about seven days.
Arrange for Royal Mail to collect it from your home
You can book an at-home collection via Royal Mail for a small fee. This fee is subject to change so please check the charges on the Royal Mail website.
Go to the Royal Mail website and select Already have a label.
Then enter the tracked reference from the postage label in your returns bag, it'll look something like AB 1111 0000 1C.
Package up your router and any cables, print the Plusnet router return label at home and attach it to your parcel.
If you don’t have access to a printer then you’ll need to go to your nearest Post Office.
If you’ve any questions about your collection, please contact Royal Mail.
Track your return
We’ll let you know when we’ve received our router and when the process is complete.
We reuse and recycle our routers
If you've recently left us, and you signed up or recontracted before 1st February 2024, then you do not have to return your router to us.
If you want to recycle your old router we’ll take any working parts from it and see if they can be reused. We'll dispose of the rest of it in an environmentally friendly way. So it’s good for you and the planet.
How to return our router
Take it to the Post Office and return it free of charge
Just go to our Royal Mail page to create a returns label.
Attach the returns label to your packaging and take it to your nearest Post Office.
Keep your proof of postage until we let you know we've received our router. This usually takes about 7 days.
Arrange for Royal Mail to collect it from your home
You can book an at-home collection via Royal Mail for a small fee.
Simply go to Royal Mail Click and Drop and select Send an item.
Then follow the steps and complete the online forms to arrange a collection.
Get a returns label and QR code
Request a returns label and QR code
We'll send a pre-paid returns label and QR code to your email address.
Take it to the Post Office and return it free of charge
Package up your router and any cables using any spare bags or boxes. Print the Plusnet router return label at home and attach it to your parcel. Then take it to your nearest Post Office.
Don’t have a printer?
No problem. Take the QR code on your phone and the staff in the Post Office will scan it and print the label for you to attach.
Keep your proof of postage until we let you know we've received our router. This usually takes about seven days.
Arrange for Royal Mail to collect it from your home
You can book an at-home collection via Royal Mail for a small fee. This fee is subject to change so please check the charges on the Royal Mail website.
Go to the Royal Mail website and select Already have a label.
Then enter the tracked reference from the postage label in your returns bag, it'll look something like AB 1111 0000 1C.
Package up your router and any cables, print the Plusnet router return label at home and attach it to your parcel.
If you don’t have access to a printer then you’ll need to go to your nearest Post Office.
If you’ve any questions about your collection, please contact Royal Mail.
Track your return
We’ll let you know when we’ve received our router and when the process is complete.
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