Quality of service
At Plusnet we believe in being straightforward and honest. We want you to know exactly how we're performing so we can work hard to make Plusnet even better. From answering your calls to repairing your faults, here´s how we've been doing over the last few months.
2.53% of customers experienced a loss of their phone or broadband service
Proportion of customers who, at some point in the specified 3 month period, have been unable to use their broadband or home phone service, for which we have raised a fault with our supplier.
| Date | % Affected |
|---|---|
| Oct - Dec (2024) | 2.53% |
| July - Sept (2024) |
2.54% |
| April - June (2024) |
2.41% |
| Jan - March (2024) |
2.89% |
| Oct - Dec (2023) | 3.20% |
5.4 days to restore lost phone or broadband service
Days between the raising of the fault and our suppliers informing us that they have cleared the fault.
| Date | Days |
|---|---|
| Oct - Dec (2024) | 5.4 days |
| July - Sept (2024) |
5.0 days |
| April - June (2024) |
5.2 days |
| Jan - March (2024) |
5.3 days |
| Oct - Dec (2023) | 5.3 days |
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