Unwanted calls are a pain and there's no reason you should have to put up with them. But whether they're annoying telesales calls, or something more serious, there are a few things you can do to avoid them completely. Some of these tips might seem a bit over the top, but we think it's better to be cautious. If you feel like you're getting abusive or threatening calls, it's important to report them to the police straight away.
- Set up Plusnet Call Protect - this free call feature will block nuisance calls from our pre-selected list. You can also add any number you like to your own personal blacklist. You can find out more about it in our call features guide
- Keep your personal info private – a lot of people are in the habit of answering the phone by saying their phone number. A nuisance number might've called you at random, so saying your number gives it to the caller. It seems obvious, but by answering the phone with just a 'hello', you're giving nothing away
- Use an answerphone or answering service – it's an easy way to screen calls
- Keep voicemail or answerphone messages short – don't give too much info and never say you can't take calls because you're away from home
- Change your home phone listing in phone book – only give away essential info in your listing. If it has anything else, like marital status or gender, it's best to delete it. To do this, get in touch with us
- Use a screening feature like 'call guardian' or 'caller display' – if your phone's got a display, you can use it to see who's calling before deciding whether or not to answer. Some phones come with screening, which means you can find out who is calling before picking up
- Set up anonymous call rejection – this will let you block withheld numbers. It's also called 'barring' calls. You can find out more about it in our call features guide
Yes, you can. The best way to stop sales and marketing calls is to make it illegal for them to call you. All you need to do is register with the Telephone Preference Services (TPS). It was set up in the UK and makes it illegal for any telesales nuisance callers to contact you on a number you have put on the TPS list.
To stop sales and marketing calls, register with TPS now. If you're still getting nuisance calls after registering and have told the company to stop, it's best to complain to the Information Commissioners Office.
Alternatively you can block these calls as described below.
Yes. Thanks to our free new call feature Plusnet Call Protect, you are now able to create a personal blacklist of numbers that will be sent straight to a separate junk voicemail for you to listen to or ignore at your leisure. Calls from numbers that are on our reported nuisance call blacklist will also be diverted to this junk voicemail. You can find out more about it in our call features guide.
If you need to change your number for security reasons, we can sort that out for you. If you've got a valid crime reference number, we can change a Plusnet number free of charge.
If you don't have crime reference number or want to change home phone number a charge may apply a charge. Otherwise, you'll need to pay for us to do this. To check how much it'll be, take a look at the relevant Price Guide. Or just get in touch with us to find out more.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband