Your account contact details
Adding an authorised contact, changing account holder name, or notifying the death of an account holder.
Your account contact details FAQs
To change your contact details for broadband and home phone, just go to Edit My Details and follow the instructions. For mobile, log in to My Account and change your details there.
Yes you can. This will allow someone to handle your account and talk to us when you're not able to. To set this up, just get in touch.
In such circumstances, we understand that things are hard enough. We'll try and make this as easy as possible.
Check what options are available when letting us know an account holder has died.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband