Username FAQs
You'll need them for a few different things.
- To log into My Account
- If you get in touch with our support team. They'll just need your details to help find your account
- When you want to connect to your Plusnet webspace to upload files
- To log into your default Plusnet email account (if you've got one)
You chose them when you signed up with us.
- Your Account Username is between 5-16 characters and contains only letters and numbers. The first two characters will always be letters
- Your Account Password is between 8-16 characters and might contain letters (upper and lowercase), numbers and these: . / : ; > = < ? @ [ ] ^ _ ` { | } ~
- If you've forgotten your username take a look at the letter we sent when you first signed up with us. You should find it on there
- If it's your password you can't remember fill out our forgotten password form and we'll send you details on how to reset it
Unless you got your router before July 2009, you're not likely to need them. Our routers do all the difficult stuff themselves, all you need to do is plug them in. If you do have a router from before July 2009, have a look at the info below.
- Your Broadband username will be your username, with an extra bit on the end. The bit on the end will depend on who provides your service
- Your Broadband password is the same as your Password
- If you've forgotten your username you can find it in the Connection Details section of My Account
- If it's your password you can't remember fill out our forgotten password form and we'll send you details on how to reset it
If you're still having problems, get in touch and we'll be happy to help.
For all the info on your email username and password, check out our guide to Plusnet email settings.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband