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    Broadband problems and how to fix them

    All the info you'll need to fix basic issues with your Broadband.

    Choose your broadband service

    Full Fibre packages

    Full Fibre packages

    Fibre package without a phone line

    Fibre package without a phone line

    Packages with a home phone line

    Packages with a home phone line

    If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. The ONT is the small box our engineer installed inside your home when we set up your service.

    This is an example of an ONT:
    Optical Network Terminal (ONT) with cables connected to the Ethernet port and power socket

    Don’t forget, you can also confirm your current broadband package by checking your welcome email or signing in to My Account.

    Need more help?

    Having issues with your connection? Text us

    If you need help with your broadband service, text HELP to 07800008121 (charges may apply at your standard rate)

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